Custom Order Terms and Conditions

Notes / Terms


  • Total amount is including GST.


  • 30% of full amount cancellation fee applies on all orders. *No cancellation/exchange on lay by and custom orders.


  • Estimated delivery date is using current information provided by suppliers. Every effort is taken to ensure it is as accurate as possible. However, delays can occur.


  • Customers are responsible to ensure there is adequate space for items in the desired location and adequate access for delivery. No returns of these goods would be accepted.


  • For any damages found on the brand new products, please email it to with the image of the invoice and damage on the products.


Custom Furniture Terms


  • Custom Furnitureare made to order and require a 30% deposit before work can commence. The remaining balance is due on completion of the order, and will not be released until final payment has been received.


  • Production time for your custom made piece will usually take approximately 12– 14 weeks (this may vary) from receiving your deposit depending on the availability of materials you choose. Should there be a delay in the above lead time notice will be given as soon as possible.


  • Goods will only be dispatched once final payment has cleared in full.


Delivery and Installation Furniture Terms


  • The Buyer must notify the Seller at the time of order placement regarding difficult delivery access, including staircases, narrow passages or areas of awkward access that may restrict, delay or prevent delivery. All delivery charges will be the responsibility of the Buyer, including any additional costs incurred as the result of difficulties with access or the need for re-delivery.


  • Delivery/pick up dates as stated at order placement time are approximate. When the furniture is ready, the Seller will contact the Buyer to ensure that someone will be at the delivery address or available for pick up.


Custom Furniture Payment Terms


  • Unless otherwise agreed the customer must pay a deposit equivalent to 30% of the total value of the order at the time of order placement, the balance due prior to shipment ex The Company’s Sydney facility.


  • Where credit terms are agreed, the Customer must pay the Invoice Value within 7 days after delivery of product.


  •  In case of non-payment of invoice posh furniture will send invoice for debt collection and Charge 25% more for legal services. Which customer have to pay.


  • The Customer shall be liable for all costs incurred by the Company in recovering outstanding monies from the Customer, including collection agency fees, court costs and bank dishonour fees.


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