RETURNS, REPAIRS & REFUNDS (RRR)

HOW TO CANCEL ORDER

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. If you would like to enquire regarding cancellation of your order under the Terms and Conditions of sale, please contact us immediately by phoning our Customer Care team on (02) 8632 0903 or emailing sales@poshfurniture.com.au. We cannot guarantee cancellation if the order has already been fulfilled. 

Please refer to our Terms and Conditions , specifically '2. Online Orders', or contact our customer care team at sales@poshfurniture.com.au for more information.

DAMAGED ON ARRIVAL

We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance where an item has arrived damaged, faulty or broken please contact us and once verified we will help arrange a replacement or repair for you.

Please refer to our Terms and Conditions , specifically '6. Consumer Guarantee', or contact our customer care team at sales@poshfurniture.com.au for more information.

INCORRECT ITEM DELIVERED

While we take care to ensure you get the items you ordered, sometimes we get it wrong. If you have found that an item delivered doesn’t match what you have ordered, please contact us and once confirmed we will arrange it to be returned and then deliver you the correct item.

Please refer to our Terms and Conditions , specifically '6. Consumer Guarantee', or contact our customer care team at  sales@poshfurniture.com.au for more information.

RETURNING YOUR ORDER

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or online store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. Please refer to our Terms and Conditions , specifically '2. Online Orders', for more information.

REFUNDS

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or online store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. Please refer to our Terms and Conditions , specifically '2. Online Orders', for more information.